Frequently asked questions
Can i stay and watch my dog while you are grooming?
Owners are advised not to distract their pet during grooming because they have the tendency to feel uneasy especially when they know your presence. This might cause danger to both the groomer or/and your pet.
What if my pet are super aggressive?
We will need to understand the cause of the aggressiveness as this behavior can be resulted from unpleasant experiences or health problem. We seek your understanding if we are unable to groom them when our groomers are at risk. More time and effort is also required to pacify uncooperative furkids.
Is your groomer certified ?
Yes. All our groomers are certified Professional Groomers.
Is there any transportation service?
Cal or messagel to confirm when booking appointment with us.
Do you hand dry or cage dry my pet?
We only hand dry them.
Exchange & Refund for Items
- in the original state of condition; together with the wrapper
- odour free, unsoiled and without any animal hairs on it.
However, exchange of product is only applicable to unsuitable sized clothings. Hence it will be recommended that you can measure your pets in advance to avoid unnecessary troubles.