Frequently asked questions
Ordering & Payment
How do i order?
There is an ordering form in the Ordering & Payment section
If i want to get my order by mail, what is the charges?
For normal mail, it will be depending on the weight.
Ranging from s$0.50 and above.
For registered mail, there will be an additional of s$2.40 to the normal mail.
(eg. if the normal mail cost s$0.80, it will be s$2.40 + s$0.80= $3.20 )
Any other way to order other than ordering form?
Yes, you can sms your order to 9487 8216. We will get back to you as soon as possible.
What are the modes of payment?
Either bank transfer or cash.
Measurement & Quality
How do i get the measurement of my pets?
In order to find the right size of clothing for your dog, please used a measuring tape and measure around the neck, chest and the body length of your dog. After that, match it against the measurement chart in the product section.
Quality
All our goods sold here are brand new. Takara Pets will ensure that the good(s) is not defects before selling.
Exchange & Refund
Can i exchange the sizes or refund?
Takara Pets do not have a refund policy. Please check for defects once you receive your items. Please report to us within 2 days, if there is any defects on manufacturing or sizes not suitable for you pets.
If the clothes do not fit, customer may exchange the item for another size if available, or if not, for another design or product of the same or greater value ( customer have to top-up price difference).
All items must be returned:
- in the original condition; with the wrapper
- odor free, unsoiled and without any animal hair on it.
However, it only applied to one time exchange for sizes. so it will be better that your can get the right size for your pets to save all this trouble. (:
* $2 fee will be levied for every exchange and it will be carried out through meet ups at our preferred location only.
Delievery
Can I request on an urgent delivery?
Yes, but it will depends on our stock availability. Urgent delivery will have an additional of S$25.
How long will it take for my items to be delivered?
It will be depending whether we will have the stock. If we have, most likely 1 to 4 days time(depend on what kind of delivery you want). If not, we will confirm with you on the availability of the stock again.
If you have question that have not answer you yet, kindly email to bark_us@takarapets.com or sms to 94878216. Thank you.
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